August will be here before we know it and we want to remind you to mark your calendars for the 2011 CIA Conference on August 23rd and 24th. Once again, we’ll be inviting everyone to Lincoln, Nebraska for two information-packed days, as well as two evenings full of fun and entertainment.

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We have recently released new public builds of Pen-Link (8.2.2.0) and LINCOLN (2.2.2.0). These updates are available for download on our website, http://www.penlink.com/updates, and remember, you must log in to the site to access the updates page. Here’s a quick look at some of the latest enhancements in Pen-Link 8.2:

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Cell site location data contains an array of valuable information, but many people do not know how to fully exploit that information.  We’ve had several customers comment on the need for training on how to use cell site location information in Pen-Link, so we developed the Pen-Link Cell Site Intelligence (CSI) course.

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Pen-Link users have always had the ability to add Cell Site data to their own custom reports. But the practice has become so widespread that we decided to make your lives a little easier by adding some new reports to Pen-Link 8.2.2.0 that include Cell Site data by default.

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Users in Latin America are in for a treat. We are currently coordinating the 4th Annual Latin American Training Conference (LATC) in Bogotá, Colombia. Pen-Link Users from several countries in Latin America will join together June 14th through the 16th for various networking opportunities, hands-on training on everything new and improved in Pen-Link v8.2 and of course, a little fun!

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You ask and you shall receive. Quite often we receive requests from customers to make changes or modifications to our software. While we can’t make every change requested, we try our best to implement the changes that will benefit the majority of our Users. In this case, we received requests from customers to create more flexibility when viewing incoming call records in the Call Grid. In response, we implemented new sorting and filtering features in the recent release of Pen-Link v8.2. Let’s take a closer look at the new capabilities.

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We keep growing and growing and growing! In fact, our team has grown so much so, we’ve added a second office in Lincoln. As we continue to develop new features to our software, as well as develop new products while our customer base grows, it goes without saying we need the manpower to accommodate the fast-paced world at Pen-Link and a place to do it all. Our main office is home to our Operations, Customer Support, Quality Assurance, Sales and Training teams. Our second office is the new home for our Development and Design teams.

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Gay’s journey at Pen-Link began a little over 20 years ago in August of 1990. While she thought she was going to have ample time to spend with her daughter after quitting her previous job, she was quickly talked into temporarily helping Mike Murman with office duties as Pen-Link was getting off of the ground. Well, wouldn’t you know, that temporary position became permanent come the first of the year in 1991. A decision Gay will never regret.

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We are excited to announce the official release of Pen-Link v8.2 and LINCOLN v2.2. As always, we strive to stay ahead of the curve when it comes to new technologies related to the capture and analysis of communications. We have added several new enhancements to our software to stay ahead of the curve with the technology you use every day. With several major enhancements to both Pen-Link and LINCOLN, it was the right time to upgrade the Minor Version for each. The result… Pen-Link 8.2 and LINCOLN 2.2!

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The mold has been broken! The CIA Conference mold that is. This year we offered our attendees more hands-on opportunities in multiple track style sessions that included lecture and lab training sessions for new Pen-Link technologies. And guess what? It was a success! The hands-on training sessions were so popular we had to add extra sessions to accommodate the demand! If you weren’t able to join us at the 2010 Pen-Link CIA Conference, keep reading to learn more.

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Some of the biggest enhancements to Pen-Link v8.2  involve new and enhanced monitor roles for monitoring live calls. For example, the enhanced Primary Monitor role allows a user to be a Primary Monitor on multiple Targets simultaneously, and the new Secondary Monitor role allows greater flexibility in distributing human resources. These new and enhanced monitor roles improve the sequence of events that occur when a new call begins.

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Many of our customers use grant funding to purchase Pen-Link products and services and we think it's important for you to know help is out there waiting for you. Just as ourtechnology is everchanging, so are the types and uses of grant funding. Your agency may qualify for the purchase of new Pen-Link systems or the ability to upgrade your current systems. If you are unsure where to start looking for grants, we’ve included a few for you. For more information about grant funding or purchasing Pen-Link products, contact our Sales Team.

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Let us start by saying, “Thank you.” Thank you for choosing Pen-Link as your primary system for solving your analytical and collection needs. Thank you for your ongoing support of our company. Thank you for providing us feedback to improve our products and services.

Here at Pen-Link, we are dedicated to providing you with the best support and services available, anywhere in the world, for any type of product. In an environment where many companies view support purely from a cost perspective and offer only the most basic assistance, we take pride in our firm commitment to you, our customers, offering support for anything you need, whenever you need it.

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Imagine this… suppose you’re an investigator on a fugitive case. You know if you can get the number of a wireless phone the fugitive is using, then you would be a huge step closer to tracking him down. The problem is you don’t have the phone number. There are various approaches and investigative techniques to “developing” the needed target phone number. Some such approaches involve the phones of known associates of the fugitive: family, friends, old girlfriend, ex-wife, etc. Suppose you should happen to come into temporary possession of the cell phones of some of these associates, even if only for a brief moment? There are various devices available that, when joined to a cell phone, can extract the different types of data contained in that phone.

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The past year has seen several exciting new technological developments from Pen-Link, Ltd. As a result, we have several great new features to share with you! Keep reading to learn more about the new features in Pen-Link and how our new developments can make your job easier.

Pen-Proxy lets Pen-Link v8.1 and LINCOLN v2.1 communicate with various "outside" services, routing data to or from these services, providing you with enhanced intelligence and capabilities directly from within Pen-Link. Current Pen-Proxy features include the NeuStar LEAP Interface, i1020 Cell Tower Database, Real-Time Call Alerts and Precision Location Services.

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Do you communicate only by phone? No way! Sure, phones are widely used. But if someone investigated your communications, looking only at your phones, then how much of your communications would they miss? Internet communications are on the rise across the world. Email, instant messaging, Usenet, peer-to-peer networks, blogs, web-based services, web cams and video conferencing are just some of the ways IP communications are used on a daily basis. And guess what? Criminals use all of these forms of IP communications! Are you well equipped to deal with these advances in communications? You can be, with Pen-Link Xnet!

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Pen-Link’s Chairman and Founder, Mike Murman, has been elected to the University of Nebraska-Lincoln’s Jeffrey S. Raikes School of Computer Science and Management Corporate Executive Board. Previously the J.D. Edwards Honors Program, the Jeffrey S. Raikes School is a one-of-a-kind program in the United States combining computer science and business management education for only the highest caliber of students in the country.

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Another Pen-Link CIA Conference has come and gone and Mike Murman’s acting debut isn’t the only thing still on everyone’s minds. Attendees gathered at the Embassy Suites Hotel in Lincoln, Nebraska for two days to catch up on everything from new Pen-Link v8.1 enhancements to the Xnet experience. Learn more about what’s going on at Pen-Link.

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What does Pen-Link plus seventy-five law officials from all over Latin America equal? A success! In July, Pen-Link hosted the first ever Latin American Conference in Bogotá, Colombia. Attendees from countries such as Colombia, Peru, Panamá, Argentina, Uruguay, Bolivia, Brazil, Ecuador and Guatemala gathered to learn about everything new at Pen-Link and brush up on their Pen-Link skills.

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If you use Pen-Link, chances are you also use NeuStar. Many of you told us that it would be convenient if we could make an interface between Pen-Link and NeuStar. Makes sense to us! You'll be happy to learn that we're building an online interface to NeuStar's LEAP service into Pen-Link 8.1.

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Pen-Link / LINCOLN supports the following standards for delivery and collection of telephone and Internet intercept data and content. Supported call data transport methods include IP, X.25, and FSK. Supported call content transport methods include analog (POTS), T1, E1, ISDN, BRI/PRI, and IP. Support for new standards are added as they are implemented by carriers.  The addition of new standards is included in system maintenance.

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Lincoln, NE - Congressman Jeff Fortenberry (R), and Al Frink, Assistant Secretary for Manufacturing and Services, visited the headquarters of Pen-Link, Ltd. in Lincoln, NE to present Mike Murman, President with the Commercial Service Export Achievement Certificate.  The Export Achievement Award recognizes companies that have exported and grown their international business with the aid of the U.S. Commercial Service.

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A recent ruling by the FCC (FCC 05-153, In the Matter of: Communications Assistance for Law Enforcement Act and Broadband Access and Services) determined that VoIP Service Providers are required to provide access to law enforcement agencies for the purposes of lawful interception.

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NARUS TEAMS WITH PEN-LINK TO OFFER INDUSTRY’S
MOST POWERFUL INTEGRATED LAWFUL INTERCEPT SOLUTION

Strategic Agreement Solution Compliant with Both CALEA VoIP and ETSI Internet Access and E-mail Standards

MOUNTAIN VIEW, Calif.—June 13, 2006— Narus, Inc. today announced a strategic agreement with Pen-Link Ltd. to market Narus, Inc’s NarusInsight® Intercept Suite (NIS) software in conjunction with Pen-Link’s LINCOLN® 2 product collection and reporting solution.  These combined best-of-breed technologies will provide the industry’s first lawful intercept solution that is fully compliant with the CALEA T1.678 VoIP standard in the US, as well as the European ETSI TS 102 232/233/234 standards for Internet access and e-mail.

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Partnership combines best-in-class Lawful Intercept platforms to simplify purchase, installation and support of regulatory-compliant implementations

BARCELONA (3GSM WORLD CONGRESS 2006) - FEBRUARY 13, 2006 - SS8 Networks, the leading provider of Lawful Intercept solutions for telecommunications service providers, today announced a global marketing, distribution and support agreement with Pen-Link, Ltd. of Lincoln, Nebraska.

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On Friday, November 12, 2004, the jurors in the case against Scott Lee Peterson delivered their verdicts.  The jury found Scott Peterson guilty of murder in the first degree, of his pregnant wife, Laci Peterson, and guilty of murder in the second degree, of their unborn son, who would have been named Conner.  Of course, if you've followed the case at all in the news, then these verdicts aren't news to you.  In which case, chances are that you also know that some of the prosecution's evidence came from wiretaps of Scott Peterson's cell phones.  What you may not know is that LINCOLN was used to conduct those wiretaps.

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Press Release from Pen-Link, Ltd., Lincoln, NE.  March 2, 2004, 4:30 PM, Central Time

Summary:  Mr. Mike Murman and Dr. Kevin Clements, from Pen-Link, Ltd., testified on March 1, 2004, in the case of the People vs. Scott Peterson. Pen-Link, Ltd. is the manufacturer of the LINCOLN System used to tap Peterson's phones. The morning after hearing testimony from Murman and Clements, the Honorable Judge Alfred A. Delucchi issued a ruling to allow the wiretap information into evidence.  Murman and Clements are extremely pleased about this ruling.

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